Shipping Policy

At True North Peptides, we are committed to providing a reliable, secure, and professional shipping experience for researchers across Canada.

We carefully package and dispatch all orders with attention to product protection, order accuracy, and customer satisfaction.

This Shipping Policy outlines our shipping procedures, delivery expectations, and important information regarding order fulfillment.

Shipping Coverage

True North Peptides currently ships exclusively within Canada.

At this time, we do not offer international shipping services.

Orders may be shipped to residential addresses, business locations, laboratories, educational institutions, and approved delivery destinations throughout Canada.

Order Processing Times

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing times may vary during periods of increased demand, holidays, severe weather conditions, or circumstances outside our control.

Customers will receive confirmation once their order has been prepared for shipment.

Delivery Time Estimates

Estimated delivery times vary depending on the shipping destination and carrier service availability.

Most Canadian orders arrive within several business days after shipment; however, delivery times are not guaranteed.

Factors that may affect delivery include:

Weather conditions
Carrier delays
Remote delivery locations
Public holidays
High shipping volume periods

Packaging and Discretion

All orders are professionally packaged to help protect products during transit.

We strive to ensure that shipments are secure, properly labeled, and handled with care throughout the fulfillment process.

Packaging methods may change periodically to improve shipping efficiency and product protection.

Order Tracking

When tracking information is available, customers will receive shipment details after their order has been dispatched.

Tracking updates are provided directly by the shipping carrier and may require additional time to appear after shipment has been processed.

Customers are responsible for monitoring shipment progress using the tracking information provided.

Shipping Delays and Delivery Issues

While we work closely with our shipping partners, delivery delays can occasionally occur.

True North Peptides is not responsible for delays caused by:

Shipping carriers
Severe weather conditions
Customs or regulatory inspections
Incorrect shipping information provided by the customer
Events beyond our reasonable control

If you experience a shipping issue, please contact our support team and we will assist whenever possible.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Orders returned due to incorrect addresses, incomplete information, or failed delivery attempts may be subject to additional shipping charges before reshipment can be arranged.

Please verify all information carefully before placing an order.

Lost or Damaged Shipments

If a shipment arrives damaged or appears to be lost during transit, customers should contact us as soon as possible.

We may request supporting information, including photographs of damaged packaging, carrier documentation, or delivery records, in order to investigate the issue.

Resolution options will be evaluated on a case-by-case basis.

Contact Information

If you have questions regarding shipping, delivery times, order tracking, or shipment status, please contact our customer support team.

We are committed to providing prompt assistance and helping ensure a positive ordering experience.

Canadian Shipping Only