Refund & Return Policy

At True North Peptides, customer satisfaction and transparency are important to us. Due to the nature of research compounds and laboratory products, specific conditions apply to returns, refunds, and order cancellations.

Please review this policy carefully before placing an order.

Research Products and Return Eligibility

All products sold by True North Peptides are intended exclusively for laboratory research and analytical purposes.

For quality assurance, safety, and product integrity reasons, opened, used, altered, or improperly stored products cannot be returned.

Return requests are evaluated on a case-by-case basis and must comply with the conditions outlined in this policy.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered the fulfillment process or has been dispatched, cancellation may no longer be possible.

Customers who wish to cancel an order should contact us as soon as possible after placing their purchase.

Damaged or Incorrect Orders

If you receive a product that is damaged during shipping or if you believe you received an incorrect item, please contact us within 7 days of delivery.

To assist with the review process, we may request:

Order number
Photographs of the product
Photographs of the packaging
Description of the issue

Our team will review the information and determine an appropriate resolution.

Refund Eligibility

Refunds may be considered under the following circumstances:

Incorrect product received
Product damaged during transit
Order unable to be fulfilled
Duplicate payment or billing error
Other situations approved by our support team

Approval of a refund request remains at the discretion of True North Peptides following review of the circumstances.

Non-Refundable Situations

Refunds will generally not be provided for:

Opened products
Used products
Improperly stored products
Customer ordering errors
Change of mind after shipment
Delays caused by shipping carriers
Incorrect shipping information provided by the customer

Customers are encouraged to review their order carefully before completing their purchase.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

Payment provider
Financial institution
Credit card issuer
Banking procedures

Once a refund has been issued, additional time may be required before funds appear in the customer’s account.

Return Authorization Requirements

Products should not be returned without prior authorization from True North Peptides.

If a return is approved, customers will receive instructions regarding packaging, shipping requirements, and return procedures.

Unauthorized returns may be refused or returned to the sender.

Limitation of Liability

True North Peptides reserves the right to refuse refund or return requests that do not comply with this policy.

Our liability is limited to the purchase price of the affected product or order and does not extend to indirect, incidental, or consequential damages.

Contact Information

If you have questions regarding refunds, returns, damaged shipments, or order issues, please contact our customer support team.

We are committed to reviewing all requests fairly and responding as quickly as possible.