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Privacy Policy
At True North Peptides, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, products, and services. By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect information that you voluntarily provide when:
- Creating an account
- Placing an order
- Contacting customer support
- Subscribing to updates or newsletters
- Completing forms on our website
Information collected may include:
- Name
- Email address
- Phone number
- Billing information
- Shipping information
- Account details
- Order history
We may also collect certain technical information automatically through website usage.
How We Use Your Information
The information we collect may be used to:
- Process and fulfill orders
- Provide customer support
- Improve website functionality
- Communicate order updates
- Respond to inquiries
- Prevent fraud and unauthorized activity
- Maintain website security
- Comply with legal obligations
We only use personal information for legitimate business purposes related to our services.
Payment Information
Payments made through our website are processed by trusted third-party payment providers.
True North Peptides does not store complete credit card or payment card information on its servers.
Payment processing is subject to the privacy and security policies of the payment provider used during checkout.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and website performance.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Improve website performance
- Enhance security
Users may adjust browser settings to manage or disable cookies, although some website features may be affected.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss
- Destruction
While we strive to protect information, no online system can guarantee absolute security.
Data Retention
Personal information may be retained for as long as reasonably necessary to:
- Fulfill business purposes
- Maintain customer records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, reasonable steps will be taken to securely delete or anonymize it.
Your Privacy Rights
Depending on applicable Canadian privacy laws, you may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Inquire about how your information is used
Requests may be submitted through our customer support team.
Third-Party Websites
Our website may contain links to third-party websites for informational or service-related purposes.
True North Peptides is not responsible for the privacy practices, content, or policies of external websites.
Users are encouraged to review the privacy policies of any third-party services they access.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with the revised effective date.
Continued use of the website following updates constitutes acceptance of the revised policy.
Contact Information
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team.
We are committed to maintaining transparency and protecting the privacy of our customers and website visitors.
Privacy Commitment
True North Peptides is committed to protecting your privacy and handling personal information responsibly, securely, and in accordance with applicable Canadian privacy laws.
