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FAQs
What Are Peptides?
What is True North Peptides?
True North Peptides is a Canadian supplier of research peptides and laboratory compounds intended exclusively for research and laboratory use. We are committed to providing high-quality products and reliable service to researchers across Canada.
Are your products intended for human consumption?
No. All products sold by True North Peptides are intended strictly for laboratory and research purposes only. They are not intended for human consumption, medical use, diagnosis, treatment, cure, or prevention of any disease.
Do you ship across Canada?
Yes. We ship to customers throughout Canada. Shipping options and delivery times may vary depending on your location.
How long does shipping take?
Most orders are processed within 1–2 business days. Delivery times depend on the shipping method selected and the destination within Canada.
How will my order be packaged?
All orders are shipped in discreet packaging designed to protect product integrity during transit while maintaining customer privacy.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email allowing you to monitor your shipment’s progress.
What payment methods do you accept?
We offer secure payment options through our checkout process. Available payment methods will be displayed during checkout.
Do you offer refunds or returns?
Due to the nature of research products, returns are generally not accepted. If there is an issue with your order, please contact our customer support team and we will work to resolve it promptly.
How should research peptides be stored?
Storage recommendations vary by product. Refer to the product label and product page for specific storage information. In general, products should be stored according to the provided instructions and kept away from direct sunlight, heat, and moisture.
What is bacteriostatic water?
Bacteriostatic water is sterile water containing a small amount of benzyl alcohol that helps inhibit bacterial growth. Researchers commonly use it when preparing certain laboratory compounds.
Do your products come with laboratory testing information?
Where available, product-specific quality documentation and testing information may be provided. Please refer to individual product pages for details.
Can I purchase products if I am outside Canada?
Currently, True North Peptides is focused on serving customers within Canada.
Do you offer bulk or wholesale orders?
For bulk purchasing inquiries, please contact our team directly through our Contact page to discuss your requirements.
How do I contact customer support?
You can reach our support team through the Contact page on our website. We strive to respond to all inquiries as quickly as possible.
Do you provide research advice or protocols?
No. True North Peptides does not provide research protocols, medical advice, dosing guidance, or recommendations regarding the use of any product. Customers are responsible for conducting their own independent research.
Are your products approved by Health Canada?
Research peptides and laboratory compounds offered by True North Peptides are sold strictly for research purposes and are not approved by Health Canada for human use.
Why choose True North Peptides?
Researchers choose True North Peptides for:
* Canadian-based service
* Fast nationwide shipping
* Premium research products
* Secure ordering
* Dedicated customer support
* Commitment to quality and transparency
