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FAQs
Frequently Asked Questions
What is True North Peptides?
True North Peptides supplies research peptides and laboratory compounds to researchers in Canada. Our materials are for laboratory research only. To learn more about our approach, visit About True North Peptides.
Are your products intended for human consumption?
No. All products sold by True North Peptides are intended strictly for laboratory and research purposes only. They are not intended for human consumption, medical use, diagnosis, treatment, cure, or prevention of any disease.
Do you ship across Canada?
Yes. We ship to customers throughout Canada. However, shipping options and delivery times vary by location. Before ordering, review our Canadian shipping policy for the current details.
How long does shipping take?
We typically process orders within 1–3 business days after we receive and verify payment, as outlined in our Shipping Policy. After dispatch, delivery times depend on the carrier and destination. However, holidays, weather and busy periods can cause delays, so delivery estimates are not guarantees.
How will my order be packaged?
We ship all orders in discreet packaging to protect the contents during transit. This also helps maintain customer privacy.
How can I track my order?
After we process and ship your order, we email you a tracking number. You can then use it to follow your shipment. If you need help, contact our support team with your order number.
What payment methods do you accept?
Our checkout shows the payment methods currently available for your order. First, review those options. Then follow the instructions for your selected method. If you need help, contact our support team before completing payment.
Do you offer refunds or returns?
Due to the nature of research products, returns are generally not accepted. If there is an issue with your order, please contact our customer support team and we will work to resolve it promptly.
How should research peptides be stored?
Check the product instructions
Storage requirements vary by product. First, review the label and product page for specific guidance. Then follow those instructions and your laboratory procedures. In general, keep products away from direct sunlight, heat and moisture.
What is bacteriostatic water?
Bacteriostatic water is sterile water containing a small amount of benzyl alcohol that helps inhibit bacterial growth. Researchers commonly use it when preparing certain laboratory compounds.
Do your products come with laboratory testing information?
Where available, product-specific quality documentation and testing information may be provided. Please refer to individual product pages for details.
Can I purchase products if I am outside Canada?
Currently, True North Peptides is focused on serving customers within Canada.
Do you offer bulk or wholesale orders?
For bulk pricing, visit our Wholesale Inquiries page. Then email info@tnpeptides.ca or contact us on WhatsApp at 6476569227. Please include the products and quantities you are considering.
How do I contact customer support?
You can reach our support team through the Contact page on our website. We strive to respond to all inquiries as quickly as possible.
Do you provide research advice or protocols?
No. True North Peptides does not provide research protocols, medical advice, dosing guidance, or recommendations regarding the use of any product. Customers are responsible for conducting their own independent research.
Are your products approved by Health Canada?
Research peptides and laboratory compounds offered by True North Peptides are sold strictly for research purposes and are not approved by Health Canada for human use.
Why choose True North Peptides?
Researchers choose True North Peptides for:
* Canadian-based service
* Fast nationwide shipping
* Premium research products
* Secure ordering
* Dedicated customer support
* Commitment to quality and transparency
